When you book a travel package through www.urumrah.com, we collect certain personal information necessary to facilitate your booking and provide our services. This includes but not limited to:

• Your full name, email address, passport number and other identification details.
• Additional information such as residential address, phone number, payment details, date of birth, and current geographic location, where applicable.
• Information about any accompanying travelers, including their names, dates of birth, passport numbers, and other relevant details.
• Preferences or special requests you may indicate during the booking process.

For flight reservations and related travel services, we may also be required to collect passport or national identification details for you and your companions, especially where such information is necessary for airline check-in, immigration compliance, or identity verification. If you contact our customer support team, communicate via our platform, or engage with us through other channels (including social media), we may collect information from those interactions.

When you use our platform, you may choose to save selected travel packages or preferences to a personal list, which will be stored to enhance your user experience. Following completion of your travel, we may invite you to provide a review of your experience; any submitted reviews will be stored along with your name and any other voluntarily provided information.

If you create an account on www.urumrah.com, we will retain your information submitted during registration. While booking through mobile device, with your consent, we may access location services, to provide tailored assistance during your Umrah journey.

1. Collecting your data

To provide you with Umrah-related services through URumrah.com, we need to collect and process certain personal information. For example, we cannot complete your booking without details like your name and contact information. Your personal data is used for various purposes that help us deliver, manage, and improve our services. This includes handling your reservation, communicating with you about your trip, providing customer support, and ensuring a smooth and personalized booking experience. We use your personal data for a number of purposes as outlined here:

a. Travel Package Reservation

The primary reason we process your personal data is to complete and manage your Umrah booking through URumrah.com, which is necessary for delivering this service. This includes sending you important communications related to your reservation, such as booking confirmations, payment receipts or proof of purchase, updates or changes to your package, and helpful reminders.

b. Customer Support

At URumrah.com, we offer dedicated customer support. To assist you effectively, especially when urgent help is needed, it’s important that our customer service team has access to your reservation information. This allows us to connect you with the appropriate service provider and respond to any questions or concerns you may have about your Umrah booking. To provide this support, we use personal data such as your booking details, including the reservation amount, how and when the reservation was made, and any other related information.

c. User Profile

As a user of URumrah.com, you have the option to create a personal account that gives you access to a range of convenient features across our platform. With your account, you can easily manage your Umrah bookings, access exclusive offers, streamline future reservations, and customize your personal preferences. Your account also allows you to save and share lists, upload photos, revisit services you’ve searched for, and view the travel information you’ve previously provided. You’ll also have access to any reviews you’ve written about your experiences. To offer and maintain these account services, we process personal data such as your login credentials, account activity, and reservation or payment history associated with your user profile.

d. Marketing Activities

We may send you tailored marketing communications (such as emails, push notifications, or in-app messages) based on your contact details, past bookings, and browsing behavior. These may include:

• Special offers and promotions
• Discount Coupons
• Surveys and feedback requests
• Updates on our services and features

e. Research

We may invite you to take part in market research to help us improve our services. If you choose to participate, please review the accompanying details to understand what personal information will be collected and how it will be used

f. Customer reviews

After your trip, we may invite you to submit a review related to your travel experience. By submitting a review, you agree that it may be shown on our website, apps, social media, and partner sites, helping other travelers make informed decisions.

g. Legal Purposes

In some cases, we may reuse your information to:

• Resolve legal claims and disputes
• Respond to regulatory investigations
• Enforce our Terms of Service
• Comply with law enforcement requests

For example, we may be required to process your reservation history, the details of one or more of these reservations and associated payment information.

2. Sharing your Personal Data with third parties

In some cases, we may disclose your personal data to third parties, such as:

a. Service Provider

To facilitate the completion of your Umrah reservation, URumrah.com discloses pertinent reservation information to the designated service provider. This information may include, but is not limited to, your name, contact details, payment information, travel companion name, travel dates, and any preferences specified during the booking process. Service providers such as visa issuing embassy and hotels process your personal data independently and in accordance with applicable laws; we recommend reviewing their privacy policies for further information.

b. Strategic Partner

URumrah.com collaborates with strategic partners locally and internationally who assist in distributing and marketing our services. Depending on the partnership arrangement, these entities may either receive certain personal data from URumrah.com related to your reservation or provide us with your personal data to complete and manage bookings. In some cases, URumrah.com and its strategic partners act as joint controllers for specific data processing activities.

c. Professional Advisor and Legal Authorities

URumrah.com may disclose personal data to legal counsel, auditors, or other professional advisors as necessary for legal claims, disputes, or auditing purposes, in compliance with confidentiality obligations. Furthermore, personal data  may be disclosed to competent government authorities, including law enforcement agencies, in response to lawful requests or to fulfill legal obligations such as fraud prevention, tax compliance, or enforcement of URumrah.com rights.

d. Other Business Partners

In specific cases, personal data may be shared with insurance companies or other third-party service providers, particularly when handling insurance claims or when booking through partner offers involving third parties. Relevant information regarding data sharing with such partners will be provided at the time of booking or in your reservation confirmation.

1. Protection of your data

At URumrah.com, we protect your personal data by combining people, processes, and technology. We enforce strict security policies, use advanced technologies like encryption, and continuously train our staff to prevent unauthorized access. We monitor systems for fraud and restrict data access to authorized personnel only. We also require our third-party partners to maintain the same security standards. Your personal data is retained only as long as necessary to provide services, prevent fraud, comply with legal requirements, and resolve disputes.

2. How you can further protect your personal data

At URumrah.com platform, we recommend you to:

• Create a user account where available. This allows you to secure access to your personal data, with a strong password.
• Use unique passwords for each online service, including your URumrah.com account. Reusing passwords across multiple sites increases the risk of unauthorized access if one service experiences a data breach.
• Review and follow any guidance we provide on fraud prevention and data protection. Online fraud often involves social engineering or phishing scams where fraudsters impersonate service providers to request payments unnecessarily. Please contact our Customer Service immediately if you suspect any fraudulent activity related to your booking.